Returns

Our Return Policy

We will accept returns on all jewellery, provided it is unworn and in a resellable condition, within 30 days of purchase. Earrings are excluded from returns for health and hygiene reasons. For made-to-order items or those customised through sizing, please refer to our returns policy. All returned items must be in their original condition and packaging. To ensure safe transit, please securely package your return to prevent damage.

How to Initiate a Return

To start your return or exchange process, simply reach out to us via email at info@clarojewels.com. You can also click on the Contact Us tab at the foot of this page for more ways to get in touch. Our customer service team will guide you through the next steps.

Free Shipping

Enjoy free shipping along with a complimentary gift box and bag on all orders over £80. For orders over £120, we offer special next-day delivery with a beautifully packaged gift box and bag, ensuring your purchase arrives quickly and elegantly. Treat yourself or a loved one with our premium service at no extra cost!

30 Day return period

We offer a 30-day return period for refunds and exchanges, provided the item is in its original condition. Please note that this policy excludes earrings due to health and hygiene reasons. Your satisfaction is important to us, and we aim to make returns and exchanges as smooth as possible!

Highly Responsive Customer Service

We are a UK-based company dedicated to providing exceptional customer service. Our team is always ready to assist, ensuring that all emails are answered within 24 hours. We’re also available by phone and across our social media channels, so you can reach us easily whenever you need support. Your satisfaction is our priority!

Secure payments

Your security is our priority, which is why all payments are processed through trusted and secure systems. We offer a range of payment options to suit your needs, including PayPal, Klarna, Clearpay, and standard card payments. Flexible payment plans are available, allowing you to spread the cost with ease and confidence. Shop securely and choose the payment method that works best for you!