Contact and Customer Service

Get in Touch with Us

At Claro Jewels, we’re always here to help! Whether you have a question about our collections, need assistance with an order, or just want to know more about our jewellery, we’d love to hear from you.

Contact Us by Email

Simply fill out the form below and we’ll get back to you as soon as possible. Our team strives to respond to all inquiries within 24 hours.

Call Us

Prefer to speak with us directly? You can reach our customer service team at 0207 831 5774. We’re available Monday to Friday from 9 AM to 6 PM.

Social Media

Connect with us on social media for the latest updates, exclusive offers, and behind-the-scenes looks at our stunning jewellery collections. You can message us anytime via:

Facebook: @ClaroJewels
Instagram: @ClaroJewels
TikTok: @ClaroJewels

We look forward to assisting you!

Free Shipping

Enjoy free shipping along with a complimentary gift box and bag on all orders over £80. For orders over £120, we offer special next-day delivery with a beautifully packaged gift box and bag, ensuring your purchase arrives quickly and elegantly. Treat yourself or a loved one with our premium service at no extra cost!

30 Day return period

We offer a 30-day return period for refunds and exchanges, provided the item is in its original condition. Please note that this policy excludes earrings due to health and hygiene reasons. Your satisfaction is important to us, and we aim to make returns and exchanges as smooth as possible!

Highly Responsive Customer Service

We are a UK-based company dedicated to providing exceptional customer service. Our team is always ready to assist, ensuring that all emails are answered within 24 hours. We’re also available by phone and across our social media channels, so you can reach us easily whenever you need support. Your satisfaction is our priority!

Secure payments

Your security is our priority, which is why all payments are processed through trusted and secure systems. We offer a range of payment options to suit your needs, including PayPal, Klarna, Clearpay, and standard card payments. Flexible payment plans are available, allowing you to spread the cost with ease and confidence. Shop securely and choose the payment method that works best for you!