Frequently Asked Questions

Delivery

Where does Claro Jewels deliver to?

We are based in the UK and ship worldwide. Please check the Shipping & Delivery tab at the foot of our website.

How much is postage and packaging?

For the time being delivery to the UK with a gift box is free of charge if the value of the order is over £65, otherwise there is a pouch option for £1.99 and you may add as many gift boxes and bags for £3.50 each. International delivery costs £14.95 (tracked).

How long does it take to deliver?

To customers in the UK we send all parcels via Royal Mail 1st Class Recorded takes 1-2 days. However in most cases it arrives the very next morning. International customers we send all parcels via Royal Mail International Tracked. Safe and reliable. For details delivery times by location, please contact us.

Returns, Refunds & Exchanges

What if I want to return?

When shopping online we fully expect that not every customer will be happy with their order. For this reason we offer a quick and easy 30 day return policy. As long as the jewellery is in its original packaging and condition, you are more than welcome to send back to us.

How do I return?

Simply contact us and we will provide the return address with instructions. You can contact us on the tab at the foot of our website. Alternatively we have a chat pop up on the site or we can be reached through any of our social media pages.

How long does it take to refund/exchange?

We process refunds the day we receive your returned parcel. It normally takes 1-3 days for the money to appear back in your bank account. However its normally within 24 hours. Exchanges we also process on the day and will normally arrive the next day in the UK and normal arrival times for international customers.

Sizing

What if the item does not fit?

As mentioned above, you have 30 days to send back with no fuss for either a refund or replacement for the correct size.

I don't know my ring size?

The quickest way to find out your ring size is to get measured at a local jeweller. Alternatively we sell ring sizers for only £1.29 and is extremely accurate. Please use the search bar to find. Our staff are always available to help if needed. Sometimes a simple size conversion is all thats needed.

Placing an order

What methods of payment do you accept?

We accept all Visa, Mastercard, American Express, and Maestro debit & credit cards. We also accept PayPal. Fancy splitting your payments over 3 months. You can now order any item on our store with the simple to use Klarna, Clearpay and Laybuy options at checkout. If you need help with this please contact us.

Is it secure?

We employ regularly updated encryption technology to make sure your card details remain secure during the transaction.

We never store your card details. The main account number is retained securely and encrypted for a short period, in case we need to refund money to your card following any returns sent back by you.

We only show the last 4 numbers of a card on your order confirmation and despatch note so that you can identify which card you used to make the purchase, which helps us if you need a refund.

Klarna

Whats Klarna?

We’ve partnered with Klarna to provide you with an easy payment option at checkout.
There are 2 new ways you can shop:

Buy now, Pay after 30 days
Pay in 3 interest-free payments

How to checkout with Klarna?

Add item to cart and proceed to the checkout page. You will see the option to checkout with Klarna
Enter your card information or sign in with your Klarna account.
Easily manage your purchases and payments in the Klarna App.

Free Shipping

Enjoy free shipping along with a complimentary gift box and bag on all orders over £80. For orders over £120, we offer special next-day delivery with a beautifully packaged gift box and bag, ensuring your purchase arrives quickly and elegantly. Treat yourself or a loved one with our premium service at no extra cost!

30 Day return period

We offer a 30-day return period for refunds and exchanges, provided the item is in its original condition. Please note that this policy excludes earrings due to health and hygiene reasons. Your satisfaction is important to us, and we aim to make returns and exchanges as smooth as possible!

Highly Responsive Customer Service

We are a UK-based company dedicated to providing exceptional customer service. Our team is always ready to assist, ensuring that all emails are answered within 24 hours. We’re also available by phone and across our social media channels, so you can reach us easily whenever you need support. Your satisfaction is our priority!

Secure payments

Your security is our priority, which is why all payments are processed through trusted and secure systems. We offer a range of payment options to suit your needs, including PayPal, Klarna, Clearpay, and standard card payments. Flexible payment plans are available, allowing you to spread the cost with ease and confidence. Shop securely and choose the payment method that works best for you!